How to stay professional at work with drunk customers?
It isn't often I work at late hours but I will tomorrow. We usually deal with drunk customers at night and I don't really know how to do that.. (I work at the gas station lol)
For instance, there was this one time a customer kept asking for my number. I tried to be patient so I just smiled and asked politely what he wanted. He kept going on and on so I gave up and asked my co-worker to handle him instead...
Any suggestions on how I could handle it differently? What about the violent ones? etc..
Answer:
You do not have to serve anybody who is violent or abusive and should immediately contact the emergency services if they do become violent.
Always try to remain calm and helpful though, as this is part of your job.
You do not have to give your number out though, that is personal information.